Integrate eSign and Intercom

Make digital document management more efficient and enhance internal and external communications with our eSign and Intercom integration.

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Integrate eSign and Intercom

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NFU Mutual
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Peterborough City Council Logo
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Create a Unified Workflow with Our Connectors

Multiple applications can often be required for businesses to successfully carry out their daily operations, which makes synchronised communication between them essential for productive processes. That’s why we’ve designed eSign to be easily integrated with customer messenger platform Intercom.
1.1 million
documents processed per month
20,000
new signers per month
400,000
envelopes sent per month
1.1 million
documents processed per month
20,000
new signers per month
400,000
envelopes sent per month

Use eSign and Intercom to Improve Customer Interaction Management

Good customer service is essential to businesses, requiring attentiveness and responsiveness through proactive communication. Positive experiences will allow you to close more deals and hit sales targets that result in business growth. Our Zapier connector enables you to utilise the features of both eSign and Intercom to automatically respond to communications from customers. 

The pre-set triggers and actions that are part of the integration offer the ability to automatically create a new document from an eSign template. This action can be triggered when a new company is created or when a lead:

  • Enters their email address
  • Converts to a user
  • Is created

Maximise the potential of every lead by using eSign and Intercom to quickly and easily generate new documents to send to customers.

E-Sign Digital Document Solutions

Introduce Automation into your Workflow

Our Intercom integration allows you to implement elements of automation into your workflow and remove unnecessary manual steps that take up time and resources in your business. There’s no code required with our Intercom connector, our pre-set triggers and actions make automation simple and effective to use. 

When your applications can work in unison and communicate with each other to share information, your daily administration work can be optimised, boosting productivity for your team. It also means you can provide the best possible experience to customers and increase the likelihood of conversions.

Highly Secure eSignatures

Monitor Document Progress

It can be challenging for businesses to keep track of documents at each stage of their lifecycle, if they’re sending out large volumes of them regularly. By integrating eSign and Intercom, you can track your documents more effectively and ensure your team is kept up to date with any changes that are made. When updates do occur, e.g., a customer signs a document or the document is completed, you can set up automatic actions in Intercom. 

For example, you can create a new record, or update an existing record. Having automatic updates is a useful way to track and manage your open transactions, as well as keeping your document processes more organised.

Enhance Document Efficiency with eSign and Intercom

Testimonials

multivac-esign-customer

Mid Devon District Council

“Using eSign has made our tenancy completion processes so simple. You don’t have to be technically savvy to be able to use the platform and it doesn’t draw on any other ICT resources. Our tenancy agreements and documents are signed within minutes and we’ve even had tenants’ comment on how easy it is to use as a signer which is fantastic.”

Lisa Harber | Team Leader 
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University of Oxford

“The University of Oxford have appointed eSign UK Ltd. as their preferred electronic signature platform. eSign quickly guided departments on the most cost-effective and efficient route offered, providing continued support to ensure contracts were completed and deadlines met.”

Purchasing Department | End User
paratus-law-testimonial-logo

Paratus Law

“The law supports the use of electronic signatures, and eSign is an essential tool for any business wishing to enhance customer experience and accelerate revenue. Esign is incredibly user-friendly, and using it has been a very positive experience both for me and for my clients.”

Simon Arthur | Owner
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Beyondly

“eSign has transformed our operations at Beyondly. Integrating eSign into our systems was relatively straight forward and has massively improved customer and team experience. As a Bcorp organisation we place high value on our environmental impact and since inception, eSign has represented a 31.46kg saving of CO2 entering the atmosphere.”

Emily Rice | Operations Manager
ncha-testimonial-logo

National Clinical Homecare Association

“The tools are very easy to set up and intuitive to use. When we encountered issues, the eSign team was agile enough to respond, usually on the same day. The copy template feature has made setup with new customers much easier.”

National Clinical Homecare Provider | End User
slaters-testimonial-logo

Slater Heelis Solicitors

“eSign is an invaluable tool that assists us in keeping track of our legal matters. It gives us full control of the document journey and has greatly improved signature capture and document turnaround times.”

Slater Heelis Solicitors | End User
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Morgan Ash

“Working in the regulated financial and medical markets we need a quick secure and economical signature process. eSign gives us all of these.”

Andrew Gething | Managing Director
Leicester Hospital Case Study

University Hospitals of Leicester

“We have seen significant improvements in our pharmacy service efficiency since implementing E-Sign. The platform is user-friendly and has allowed our team to securely and reliably provide prescriptions for crucial patient medication, minimising the risk of supply disruption and saving valuable time. Collaborating with E-Sign has been an easy process, Desi and Luke have always been professional and approachable to offer support when needed.”

Amy Page | Kidney Pharmacy Team
blue-i-testimonial-logo

Blue I Properties

“Can’t recommend esign enough. It is quicker, easier and cheaper to use than many of their competitors.  The detailed Document History provides useful evidence and proof of when your document was created and signed.  Their team members are extremely knowledgeable of the systems, friendly and professional.  All in all, an amazing product at a very competitive price.”

Debbie Collins | Lettings Administrator
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Government Property Agency

“One thing which sets eSign apart is their flexible signature packages, allowing flexibility in both pricing and usage to provide the best solution for the organisation. The GPA has been very well looked after by our eSign account manager and we look forward to continuing our relationship with them.”

Government Property Agency | End User
10-100-devon-testimonial-logo

10-100

“The solution was simple to use, has a great management portal, and the price met our expectations. We now use the product for our own internal use and have recommended and deployed it into our customers when we get requests for signature solutions. eSign’s ongoing support is excellent, and they are continuously improving and developing their solution.”

Paul Visagie | IT Consultant
cambridgeshire-county-council-testimonial-logo

Cambridgeshire County Council

“eSign has brought both time and efficiency benefits to our department since we started using the platform two years ago. It is easy to use and they have useful training videos available which have been helpful for training our team on how to use the platform and its features.”

Wendy Ballard | End User
churchill-support-services-esign-testimonial

Churchill Support Services

“Using eSign has significantly reduced the time it takes to send and receive contracts which means we close deals quicker. I especially like how you can redirect and edit documents without creating new envelopes and keep track of which contracts are pending signature as an admin. As an environmentally friendly business, it’s helpful to see how much carbon we are saving with the carbon counter. I would definitely recommend eSign to a business who is looking to close deals faster.”

Katie Butcher | Client Relationship Manager
university-of-salford-testimonial

University of Salford

“We use eSign at the University of Salford to issue copyright declaration forms when supplying copies of material to users of our archives. We used to issue the forms as attachments to emails, but users found it difficult to sign and return the forms, especially if they didn’t have a printer. Sending the forms using eSign has made it much easier and quicker for our users to sign and return the forms. From our end it is simple and straightforward to issue the forms via eSign and we get a notification when they have been completed.”

End User | University of Salford
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Polden Bower

“We are a group of three schools operating across six sites supported by a Central Team, so we’re looking for an electronic approval solution that would bring about significant efficiency, both in time and cost. We wanted a user-friendly system that would comply with finance policy, manifest maximum engagement from all Signatories, and had the capability to offer more as we grow as an organisation.  eSign fits the bill on all fronts for us from affordability, cost savings, accessibility and functionality perspectives, right through to tried and trusted customer service, support and data security.  We spent our first year on the Business Plan to embed this new way of working into our processes and we are now ready to roll out eSign access to other Central departments as we upgrade to the Enterprise subscription.  The user guides, chat facility, training offer and support provided by eSign is all really helpful and the team are always responsive when we get in touch.  It’s also reassuring that the Data Centres are in the UK and are managed by eSign.”  

Alison Sanders | Executive Finance Officer
Boon Bookers Testimonial Logo

Boon Brokers

“E-Sign has significantly helped our operations at Boon Brokers. Previously, clients had to manually print, sign, and scan documentation back to us. With the help of E-Sign’s API, we have managed to integrate the system into our software. This now enables all clients to easily E-Sign our fact-finds within a matter of clicks via e-mail. This has significantly improved the efficiency of our business. Thank you, E-Sign.”

Gerard Boon | Managing Director, Boon Brokers
Thula Testimonial logo

Thula

“We are very proud and thrilled to be working with the eSign team, creating a truly digital and revolutionising management tool for controlled drugs in a post-pandemic world. The benefits to the clinical and pharmacy teams are huge and drives greater legislative and regulatory confidence and safer and efficient patient care.”

Adele McAllister | Manager
Hessington Health Testimonial

Hessington Health

“Hessington Health is a busy national health screening and occupational health practice with over 18 independent schools and over 10,000 staff members. The challenge we have faced is reminding employees to sign consent forms before we release the reports to their employers. This is an incredibly time consuming process. E-Sign has offered us the perfect solution. The online dashboard allows us to track the consent forms in their journey, Set reminders and have a safe place to store the completed forms. This has saved us an immense amount of time and improved our governance in this area. It also allows the user to create bespoke forms meaning any organisation from any sector will be able to utilise this package.”

Harjeev Rai | Medical Director

Benefits of eSign and Intercom Integration

Streamline Business Communications

Our digital platform is designed to support businesses with increasing their document efficiency and streamlining communication. The eSign and Intercom integration can achieve better communication and collaboration through simplified transactions.

Modernise Your Operations

Paper-based processes are no longer the most effective way of completing important transactions in the business world. Our integrations support your digital transformation, giving you an important advantage over your competitors.

Improve Customer Experience

eSign and Intercom when integrated allow you to respond to customers quicker and more efficiently. This proactive approach to customer interactions can leave a lasting positive impression of your business.

Frequently Asked Questions

What type of software is Intercom?

Intercom is a customer communication platform focused on improving the customer experience. It is distinguished by its AI-first approach, utilising a unified AI system with three core components to transform customer service interactions and support.

Is Intercom a ticketing system?

Yes, Intercom features ticketing capabilities that are designed for real-time updates, ensuring your customers stay informed and enabling you to efficiently monitor the status of each ticket.

Our Services

Create, eSign, send, and track documents all from within our unified system to streamline your workflows.

eSignatures

Complete documents faster with secure and legally binding electronic signatures that can be applied from any device.

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Electronic Signature Service

Web Forms

Allow customers to populate and sign documents on your website, app or via email. Collect the information you require in an interactive format.

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Web Forms Services

eWitnessing

Enable signers to identify witnesses without the need for them to be physically present with conveyancer-certified eWitnessing.

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eWitness Services

Personalised Email

Ensure strong, uniformed branding across all your communications and send documents for eSignature with personalised emails.

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Personalised Email Services

eConsent

Enhance the patient experience, save consultant time and standardise information delivery processes with an eConsent solution.

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eConsent Services

API/Developer Hub

Customise and extend the functionality of your apps to meet your unique business needs with eSign’s API.

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API Hub Services

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